Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

• Your name, telephone number, email address, billing address, and shipping address.
• Order information, including the products purchased, order value, delivery details, returns, exchanges, and transaction history.
• Account information if you create a customer account on our store.
• Messages, inquiries, reviews, feedback, and other communications you send to us.
• Technical information such as your IP address, browser type, device information, operating system, and store usage activity.
• Marketing and communication preferences where you choose to receive promotional messages from us.

Payment Information

Payments made through our store are processed by Shopify and the payment service providers available at checkout. We may receive limited transaction information, such as payment status, transaction reference, and payment method.

We do not directly store complete payment card numbers or card security codes on our own systems.

How We Use Your Information

We may use your personal information to:

• Process, confirm, prepare, and deliver your orders.
• Process payments, returns, exchanges, and refunds.
• Communicate with you about your orders and inquiries.
• Provide customer service and resolve complaints.
• Maintain and improve our store, products, and services.
• Detect and prevent fraud, misuse, or security incidents.
• Comply with legal, accounting, and regulatory obligations.
• Send marketing communications where you have agreed to receive them or where otherwise permitted by applicable law.

Cookies and Similar Technologies

Our store may use cookies and similar technologies to keep the store functioning properly, remember your cart and preferences, understand store performance, prevent fraud, and measure marketing activity.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some features of the store, including your cart, checkout, or saved preferences.

How We Share Information

We may share personal information only when reasonably necessary with service providers that help us operate our business, including:

• Shopify, which hosts and supports our online store.
• Payment gateways and payment service providers.
• Shipping, courier, delivery, and fulfilment providers.
• Customer service, technology, and website support providers.
• Analytics, advertising, and marketing service providers.
• Professional advisers, regulators, courts, or public authorities where disclosure is legally required.

We do not sell your personal information in exchange for money.

Shopify

Our store is hosted on Shopify. Shopify processes certain personal information to provide the platform, checkout, security, analytics, and other services used by our store.

Shopify may process information in countries outside Egypt in accordance with its own privacy and data protection practices.

International Data Transfers

Some of our technology, payment, delivery, analytics, or service providers may process personal information outside Egypt.

Where required, we take reasonable steps to ensure that such information is handled with appropriate safeguards and in accordance with applicable data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary to complete your orders, provide customer support, maintain business and accounting records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason for which it was collected.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable Egyptian law and any lawful exceptions, you may have the right to:

• Ask whether we process personal information about you.
• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where legally permitted.
• Withdraw consent where processing is based on your consent.
• Object to certain uses of your information, including direct marketing.
• Submit a complaint to the competent authority where applicable.

We may need to verify your identity before processing a privacy request. Some information may need to be retained where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.

Marketing Communications

Where you choose to receive marketing messages, we may send you information about products, collections, offers, and store updates.

You may unsubscribe at any time by using the unsubscribe option included in the message or by contacting us directly.

Children's Privacy

Our store is not intended to knowingly collect personal information directly from children without the consent or involvement of a parent or legal guardian where such consent is required by law.

Third-Party Links

Our store may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.

The updated version will be published on this page, and the date at the top of the policy will be revised accordingly.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact Audacious using the details below.