FAQ

Audacious Support

Frequently Asked Questions

Find answers about our products, orders, payments, returns, exchanges, and customer support.

About Audacious

What is Audacious?

Audacious is a fashion and loungewear brand created for those who value bold design, premium comfort, quality materials, and confident self-expression.

What products are available?

Our current collection includes:

  • Flex Pants
  • Boxy Polo
  • Boxy Tee
  • Boxy Tank

Product availability, colours, and sizes may change depending on current stock.

What makes Audacious products different?

Our products combine comfort with a bold, modern aesthetic. We focus on fabric quality, fit, construction, embroidery, and details designed to remain distinctive without sacrificing everyday comfort.

Products & Sizing

How do I choose the right size?

Please review the size information displayed on the relevant product page before placing your order.

If you are unsure between two sizes, contact us with the product name and your preferred fit, and we will help you choose.

Will the colour look exactly the same in person?

We aim to display product colours as accurately as possible. However, colours may appear slightly different depending on screen brightness, device settings, lighting, and photography.

How should I care for my Audacious items?

Please follow the care instructions attached to the product. Care requirements may differ according to the fabric, embroidery, and construction of each item.

Following the product care label helps preserve the fit, colour, fabric quality, and detailing.

Orders & Payments

How do I know that my order was confirmed?

After successfully placing your order, you should receive an order confirmation through the contact information entered during checkout.

Please make sure your telephone number and email address are entered correctly.

What payment methods are available?

The currently available payment methods will appear during checkout. Available methods may vary depending on your location and the payment services active on the store.

Can I modify or cancel my order?

Contact us as soon as possible if you need to modify or cancel an order.

We will try to assist before the order is prepared or handed to the delivery provider. Once an order has been dispatched, changes or cancellations may no longer be possible.

Returns, Exchanges & Refunds

Can I return or exchange an item?

Yes. Eligible items may be returned or exchanged within 14 days from the date you receive your order.

The return request must be submitted during the applicable return period.

What condition must the returned item be in?

The item must be in its original condition, unworn, unused, unwashed, and free from stains, damage, odours, alterations, or signs of wear.

All original labels and tags should remain attached, and proof of purchase or the order number may be required.

Who pays the return delivery cost?

Return costs depend on the reason for the return.

Audacious will bear the reasonable return or exchange delivery cost if the item is damaged, defective, incorrect, or not as described.

If the return is requested because of size selection, change of preference, or another customer-related reason, applicable delivery costs will be confirmed before arranging the return.

What should I do if my item is damaged or incorrect?

Contact us as soon as possible and provide your order number, the product name, a description of the issue, and clear photographs of the item.

Once reviewed, we will arrange the appropriate exchange, return, or refund.

When will I receive my refund?

Refunds are initiated after the returned item is received, inspected, and approved.

The time required for the amount to appear in your account depends on your bank, card issuer, payment provider, and original payment method.

Can I exchange an item for another size?

Yes, provided the returned item meets the return conditions and the requested replacement size is available.

If the requested size is unavailable, we may offer another available option or process a refund.

Privacy & Customer Support

How is my personal information used?

Your information may be used to process and deliver orders, manage payments and returns, provide customer support, improve the store, prevent fraud, and comply with legal obligations.

More information is available in our Privacy Policy.

Is my payment information stored by Audacious?

Payments are processed through Shopify and the payment providers available during checkout.

Audacious does not directly store complete payment card numbers or card security codes on its own systems.

How can I contact Audacious?

You can contact us by telephone or email for product, sizing, order, return, exchange, or refund inquiries.

Phone: 01500 669 998

Email: auda-cious@outlook.com

Still Need Help?

Contact Audacious

For questions about an order, product, return, exchange, or refund, contact us and include your order number whenever available.

Be bold. Be comfortable. Be Audacious.